I’m Habakkuk Nyambati, a Technical Support Specialist and Computer Science graduate based in Kenya. I combine root-cause IT troubleshooting, SLA compliance, and modern AI toolchains to build reliable systems and support exceptional software products.
Nairobi & Mombasa, Kenya
Bridging technical support, systems engineering, and modern AI automation.
I am a results-oriented Technical Support Specialist and Customer Engineer based in Nairobi and Mombasa, Kenya, with a Bachelor of Science in Computer Science from Masinde Muliro University.
Throughout my work across fast-paced environments—from handling enterprise escalations at Influx and Teleperformance to optimizing support workflows at MARAMOJA transport and managing network infrastructure at Crescent Tech—I have prioritized high first-contact resolution, strict SLA compliance, and data-driven root cause analysis.
Beyond traditional IT support, I actively engineer AI-native products. I created Planpaste (magicplan.world), leveraging OpenAI’s GPT-4o model, TanStack Start, and serverless architectures to turn conversational team chaos into structured execution roadmaps.
An end-to-end AI SaaS web application that parses messy chat transcripts and meeting notes into structured, editable action items with owners and deadlines.
Designed and deployed the complete operational lifecycle of Planpaste. Configured cryptographic domain verification (DKIM/SPF) on custom apex domains via Resend, handled robust server-side edge runtime functions with OpenAI GPT-4o structured JSON outputs, eliminated build performance bottlenecks, and engineered anonymous guest trials with persistent local state transfer.
Extracts complex date-time phrases, responsible parties, and action items with structured JSON schemas.
Domain-authenticated sending via Namecheap DNS, preventing spam flags and securing server-side API keys.
Resolved Bun frozen-lockfile dependencies, managed Vite bundle chunk limits, and passed security audits.
Built a seamless trial extraction funnel that seamlessly transfers pre-extracted plans into user dashboards.
Demonstrated history in IT troubleshooting, user training, SLA execution, and service engineering.
Delivering advanced multi-channel technical support and incident management. Diagnosing software issues, driving rapid ticket resolution, and implementing standardized customer support workflows for high customer satisfaction.
A blend of modern generative AI workflows and foundational systems engineering.
Hands-on daily proficiency in prompt engineering, automated workflows, and AI-assisted development.
Diagnosing software defects, managing high-stakes escalation paths, and authoring technical documentation.
Computer science fundamentals with practical experience in network hardware, SQL queries, and cloud deployment.
Masinde Muliro University of Science and Technology (MMUST)
Comprehensive curriculum spanning algorithm design, object-oriented software engineering, relational database management, network security, and systems architecture.
Whether you are looking for a dedicated Technical Support Specialist, a Customer Operations Engineer, or an AI systems builder, my inbox is always open.